RETURNS AND REFUNDS​

What is the APCLAB return policy?

 

 

For products purchased online and delivered within Australia, we will accept returns for change of mind within 30 days from the date of receipt, or if faulty. Goods can be returned using a Reply Paid address at no cost to you. For the change of mind returns, items must be unworn with tags still attached.

For products purchased online and delivered outside of Australia, we will accept returns for faulty items only.

 

How can I request a return, exchange or refund?

 

You can create a new return request using our easy online returns system. All you need is your order number and email address with which you placed the order, which can be found in your order confirmation email.